Thank you for shopping with us online! If you need assistance with your order, please call us. We are available by phone from 8:00 am to 5:00 pm EST Monday through Friday at 704-759-3435. Please contact us 24 hours a day by emailing your message with the contact us form. We will reply to your request within 24 hours.
OUR RIGHTS TO SELL
We reserve the right to sell to any customer who visits our site and provides payment for an order. We reserve the right to accept or cancel any order for any reason.
PRICING
Power Coolant & Chemical. reserves the right to change incorrectly posted prices. We also reserve the right to limit quantities or cancel an order if the incorrect price causes the product to be sold below our cost. Prices are subject to change without notice.
SHIPPING YOUR ORDER
Nearly all in-stock items are shipped within 48 business hours after processing of your order. The delivery time of a ground shipment depends on your geographic location. Stock is allocated to you after your credit card is approved or check/money order payment is received. Shipping terms defined: Next-Day Air means next business day service, 2nd-Day Air means 2nd business day service. Not all shipping services are available to all geographic locations. Please visit our "Shipping & Returns" section for a complete description of our shipping policy.
BILLING
We accept: Visa, MasterCard, Discover, American Express, (via PayPal). We also accept Checks via mail. Your credit card is billed automatically by PayPal on the day your order is placed. Because of constantly changing inventory levels, we are unable to guarantee the availability of products when payment is received or billed. We make every attempt to fill each and every order.
CREDIT CARD FRAUD
A person placing an order using a credit card they have not been authorized to use is committing credit card fraud, and will be prosecuted to the full extent of the law. A customer that disputes a valid charge for delivered merchandise has committed credit card fraud, a felony, and will be subject to prosecution. All instances of fraud, including those made by valid cardholders, are reported to local and federal authorities.
RETURNS
Visit our "Shipping & Returns" section for a complete description of our returns policy.
CANCELLATIONS
Any back-orders for stock products may be cancelled by contacting Customer Service. Special orders cannot be cancelled. Products that are in-stock are packed immediately and usually cannot be cancelled. If you require an in-stock product to be cancelled and we are able to stop it before shipment, it is subject to a 25% restocking fee.
BACKORDERS - PRODUCT AVAILABILITY
We will notify you as quickly as possible about a back order situation. We will provide product availability information to the best of our ability.
REQUESTING ORDER STATUS
Your current order status will be sent to you via E-mail as it changes. Order status can also be obtained by logging in to your account. Tracking numbers are made available 24 hours after your order has shipped.
